Reporting process

What to do if you find fire ants at your home, workplace or local area.

What to do if you find fire ants at your home, workplace or local area. Fire ants are a problem we all must take seriously. They have the potential to greatly impact the Australian way of life we know and love.

This is why it’s important that we manage fire ants like we do any other pest including spiders, cockroaches and termites.

There are 3 key things you need to know if you find fire ants on your property or someone else’s, at a workplace or on public land, including parks and footpaths:

How to report fire ants

Report them to us within 24 hours of sighting by calling 13 25 23 or you can complete our simple online form.

The faster you report, the less chance there is of fire ants becoming a problem and spreading.

We will ask you:

  • questions about the suspect ants
  • location of the nests
  • for photos and videos to help with identification.

  • If no ants are visible, gently poke the nest with a long stick, making sure you do not get too close.
  • Keep the camera still and allow ants to walk past the lens. Moving the camera too much makes the image blurry.
  • Use the zoom on your camera to get a close-up image while keeping a safe distance.

It is important to report any suspect ants or nests you find

What to expect after submitting your fire ant report

We take all fire ant reports seriously and we aim to respond within 12 business days. Each report is assessed and categorised using the information and images you provide.

Priority is given to fire ants in areas of greatest public risk, such as schools, childcare centres, parks and sports fields.

After you submit a fire ant report we will send you an email explaining the next steps.

This process will vary depending on:

  • your location
  • the number of nests found
  • our priority risk rating.

Treatment options

There are several treatment methods and products available to effectively treat fire ants.

They include:

If you choose to self-treat fire ants on your property, you should let us know you will be doing so when you submit your report. Let us know you have completed the treatment by calling 13 25 23 or updating your fire ant account (this is automatically created when you submit a report).

Properties in select locations may be eligible to receive a free fire ant treatment kit to apply to any future fire ant nests. If eligible, you will be asked if you consent to receiving the kit when you submit a fire ant report. The product will be provided by our teams when they visit your property.

If you are unable to treat fire ants yourself, we will treat them for you, as soon as we can. Our teams typically work Monday to Friday, 7am to 4pm.

Got access restrictions on your property, such as locked gates or dogs?

Please complete a property information form to alert us of any issues we need to be aware of.